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FAQs

*Returns and exchanges: 

 ***Updated April 2023***

At Creative Designs of the OBX,  we take pride in providing high-quality custom-designed products. We strive to ensure that each product meets our customer's satisfaction. However, in the event that you receive a defective, damaged or misprinted item, we will offer a refund. Please note that we do not accept returns or exchanges.

If you receive a defective, damaged or misprinted item, you must notify us within seven (7) days of receipt of the product. Please email us at Mary@creativedesignsoftheOBX.com with your order number and if possible, a photo of the defective or misprinted item. We will review your request and provide instructions on how to proceed with the refund process.

Please also note that we do not offer refunds if the  items are the wrong size or if the customer changes their mind. If you have any questions or concerns about our refund and return policy, please do not hesitate to contact us at:  Mary@CreativedesignsoftheOBX.com.

Thank you for shopping with us. We appreciate your business and are committed to providing you with the best products and customer service. 

*Shipping time: 5 - 12 days after order is placed.

*Shipping rates: under $50 - flat rate $7.99**, over $50 - free shipping 

**excludes canvas prints under $50 which are calculated based on weight.

US shipping only. No international sales.

*Are the items made in the US? 

All orders are custom designed in the US and most items are printed in the US. Some of the products (like mugs) are often made outside of the US. We are continually looking for items that are made in the USA.

Do the products arrive at the same time?

If you order a variety of products, they may arrive on different days.